- Personal Information that LCH or LAH May Collect Online
- How LCH Uses Personal Information Collected Online
- How Your Information May Be Shared
- How You Can Help Us Keep Your Personal Information Accurate
- Computer Tracking and Cookies
Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by LCH staff designated to handle online complaints or requests. All LCH agents and contractors with access to personal information obtained on the LCH web sites are also bound to adhere to this policy. To protect the security of information supplied by businesses applying for participation in the Approved Contractor privacy program, businesses are provided user names and passwords to access their information.
The LCH collects the following types of personal information: names, postal and e-mail addresses, phone and facsimile numbers, billing information, and complaint information. The LCH may also collect business information from sole proprietorships that apply for membership or program participation, some of which might constitute personal information, as well as personal information from individuals acting solely in their business capacity.
The LCH does not collect or maintain information from those actually known to be under the age of 13, and no part of our site is structured to attract anyone under the age of 13.
Unless you consent, the LCH will use your personal information only for the purpose for which it was submitted such as to reply to inquiries, handle your complaints and process billing and business requests related to program participation, and we will use such information to provide operational notices, in program recordkeeping and to conduct research on industry marketplace practices. Our research may lead to the publication of aggregate demographical data but will not result in the reporting or publication of any personal information provided to us. At any time you can add or remove your name from our mailing list by contacting us firstname.lastname@example.org.
In order to process complaints against businesses, the LCH will transfer complaints received online to the company complained about. By completing a complaint form or sending us a request or inquiry, you are allowing us to forward your information to the proper business, if necessary. Without submission of the requested information, the LCH will not be able to share your information and process your complaint. We will also release personal information under the following circumstances:
Where release is required by law (for example, a subpoena) or regulation, or is requested by a government agency conducting investigations or proceedings;
Where our records indicate a company may be engaged in fraudulent activity or other deceptive practices that a governmental agency should be made aware of;
To appropriate persons, where your communication suggests possible harm to others.
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information
Our web site is not set up to track, collect or distribute personal information not entered by its visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
A cookie is a small amount of data that is sent to your browser from a Web server. Our site uses a 'session' cookie which is designed to disappear when you shut down your browser or leave the site. This cookie is used to track that you have logged in as a certain user to provide easier site navigation and access to forms. You can still use the LCH site, except to leave comments, if your browser is set to reject cookies. When you log out or have left our system for a few hours our system erases the link between the cookie and the username. When you shut down your browser this information the cookies should be erased as well.